Frequently Asked Questions

How fast is the shipping?

Usually we will process it on the same day and the item will be shipped out the following working day.

For example, if we receive the order on Monday, we will dispatch it on Tuesday and it should reach its destination the following day.

If you place an order on Thursday, we will send the item our on Friday and it should reach you on Monday morning.

Please note: Rural addresses and the South Island might take a little more time to arrive.

We provide tracking numbers on all items and our preferred courier is CourierPost.

Please note: A signature is required when we ship out items more than a certain value.

How do we select Oxipay? or Partpay? or Genoapay?

You can select these payment options during checkout on our website and it will link you to our partner’s website. They will process your application. 

Once that is complete and approved, we will receive the authorization and send your item out.

For Genoapay, you can also apply by creating an account on Genoapay's website at www.genoapay.com and following their instructions.

Once this is done, contact us via email or our Facebook Page. We will need a product order and your registered mobile number with Genoapay. Once all that matches up, we will send a text message to your mobile number to accept.

How do I apply for weekly or fortnightly payments?

Just go to our website at www.twoswitch.co.nz
Add the product that you want to your shopping cart and proceed to checkout. 

Once you are at checkout, you will be given a couple of options for Easy Finance or full payment. 

If you are selecting Easy Finance, you will be redirected to our Finance Services for registration. Once it is approved, we will send your item out.

Why are my split payments different from what was stated on our website?

The requirements are set by our partners. We do not have control over them. You might need to give them a call and ask about it.
We only process and dispatch once we receive an authorization from them.

Oxipay NZ: 0800 189 236

Genoapay: 0800 436 625

PartPay:  09 489 8144

Are these phones genuine?

Yes!

All our phones are genuine.

Every phone that comes into our store goes through a 30 point inspection to ensure that the phones are genuine and in great condition.

Each iPhone has a unique IMEI number. We publish this with each iPhone we offer. You can check any IMEI on the official Apple's website https://checkcoverage.apple.com/nz/en/ 

On every listing, we also use photos of the actual phone, so you can see the condition of the device.

Do they come with the original Apple Box?

We have both Brand New Phones and Used Phones.

Brand new phones will come with the Original Apple Box, Cable, Earpods and Charger.

For the Used phones, it comes in a twoSwitch Mobile box, which is more protective than the original Apple box. There is thick foam to cushion any impacts during shipping and handling.

Our boxes are slimmer and we can bring in 3 iPhones in our boxes compare to 1 iPhone in its original box. This helps us to reduce cost and we pass the savings on to our customers.

Do they come with original accessories?

We will provide a new cable and new charger. Earpods are not provided with the purchase. 

Are the iPhones refurbished?

These are phones are not refurbished! These are used phones in excellent condition.

In countries like the US, most telecommunication companies place a huge amount of orders, to bring the price down and have a better support from the device makers.

The devices are then activated (putting their sim card in and removed) and once they decided to move on, these phones are then exported out. This is where we get many of our iPhones from.

Are the phones unlocked?

Yes they are. The phones are open to all networks, locally and abroad.

How is the battery life of the phone?

Since these phones are in excellent condition, the batteries are in optimum condition. 

What kind of warranty do you provide?

We provide a six month warranty on the phones we sell. We sell top quality phones and we are confident that it will exceed your expectations.

If there are any issues, you can simply contact us and we will do our very best to resolve the issue however we can. 

Note: The IMEI numbers are recorded in our system and we use the customer's contact details for validation.

What is an IMEI number?

Every mobile phone or device with a built in phone or modem has a unique 15 digit International Mobile Equipment Identity, or IMEI number. The IMEI is only used for identifying the device.

How do I find my IMEI number?

To obtain your IMEI number enter *#06# on your mobile phone. The IMEI number can also be found on the original packaging or on a white label underneath the battery of your device.

What is an IMEI block?

Using your phone’s unique identifying number, you can ensure your lost or stolen phone cannot be used on any network in New Zealand by requesting an IMEI block through your mobile phone service provider.

How do I check if an IMEI number has been blacklisted?

Check an IMEI number against the blacklisted database by entering the device’s IMEI number here. http://www.tcf.org.nz/consumers/mobile/lost-stolen-phones/check-your-handsets-status/

What the results mean?

Red status: this IMEI number is currently blacklisted.

Green status: this IMEI number is not currently blacklisted.

My question isn't listed here. What should I do? 

Contact us via this link or our Facebook page